Can You Hear Me Now?

I've been putting it off for a while, but I finally had to deal with Verizon. Way back in the beginning when my blog was still a baby, I posted about my first debacle with Verizon. Just in case you don't want to click and read, that experience involved us getting a land line and how I had to go through hell and high water to get them to the house. That was the worst customer experience I have ever had!

Can you hear me now


I recently made the executive decision to get rid of the land line. We never used it and the only incoming calls we got were really getting on my nerves. Apparently our number used to be the number of a credit union. I can't tell you how many times people called asking for Tina and then were confused when I told them they had the wrong number. But the call I got today was the best by far.

I didn't catch the ladies name due to her thick accent (not discriminating, just pointing out facts). To be quite honest, I didn't get most of what was said. She asked for me by name and it sounded like she said something about a loan. That got me somewhat curious so I stayed on the line. She then proceeded to tell me that some medication I was on is due for a refill and she would process it for me.

Woah! Hold up, wait a minute! I'm not taking any medication. Although sometimes I wonder if I should. Then again, if everyone was normal, where would all the fun be?!

I explained to her that I am not currently taking any medication so there was no need to process anything. She then asked about Chris. Yes, she asked for my husband by name! I said he's not on anything either.

She apologized and rattled off some website and phone number that I could care less about. I like my pharmacy, thank you very much!

This phone call reminded me that I had to cancel our phone service. To the internet I went! Being able to do things online is so much easier. I do not like making phone calls.

Guess what? The only way to cancel phone service is to call Verizon on the phone.

That meant I had to yet again deal with their craptastic customer service. I braced myself as I waited for the automated message to answer and explain all of my options. I entered our phone number, said yes or no where need be, and finally the last question came...

"Would you like to cancel your phone service"

YES!!!!


I was then put on hold so I could be transferred to the person who could do this task for me. Can I ask why the lovely elevator music needed to be interrupted every 30 seconds so I could be told to keep listening until someone could answer my call? Isn't that obvious?

Finally someone answers. I give him our phone number (didn't I do this already?) and explain why I was calling (didn't I do that already, too?). He tells me to hold on so I could be transferred to the correct department. Why wasn't I transferred there in the first place?!? This is starting to turn out like the original debacle.

The second person, thankfully, was able to help me.

I now no longer have to worry about Tina not getting her calls. Even though she worked for a credit union, I always wondered if she had some money issues herself!

And I now don't have to worry about people trying to refill the medication that they think I am on. Although I really wish I could have understood exactly what she was trying to refill for me.

Is there something I should know?



Until next time....

5 comments:

Dysfunctional Mom said...

Crappy customer service drives me batty! I hate having a land line but we have terrible cell phone reception at home so it's a necessity. Before we moved here, I hadn't had one in years.
I hope you enjoy avoiding those annoying calls!

Kristin said...

Phone companies and internet providers always make it a royal pain in the ass to cancel service. I hate it.

blueviolet said...

I called to cancel my phone service a couple of weeks ago and they went to such lengths to keep me that I ended up getting my bill lowered by $40 a month. So I kept it. LOL

Steven Anthony said...

Gawwwwd I hate bad customer service....its the worst eva... ;0

Shell said...

Verizon drives me crazy.

We haven't had a land line in a few years. No real point, really.